At AttireAtelier.com, we want you to love your purchase. If something isn’t quite right, we’re here to help make it right. Below is everything you need to know about our return, refund, and cancellation guidelines.
- Returns Window & Eligibility
30-Day Window: You have 30 business days from the date your package arrives to request a return.
Condition of Items: We accept returns for items due to quality defects, incorrect items received, shipping damage, or simply if you changed your mind for personal reasons. Opened products are also eligible for return. To help us process things smoothly, please keep items as intact as possible.
- How to Initiate a Return
⚠️ Important Notice: Please do not send items back without authorization. Always contact customer service first to receive official return instructions and the correct return address.
To start a return, drop us an email with the following details:
Email: wu19108504191@yeah.net
Required Details: Your Order Number, Order Email Address, Product Name, Reason for Return, and clear photos (if applicable, such as for damaged or defective items).
Our team will review your request and get back to you within 1–2 business days with step-by-step guidance.
- Refunds: Timing & Methods
Processing Time: Once we receive and inspect your returned package, our team typically completes the refund review within 3 business days.
Arrival Time: Approved refunds are automatically issued back to your original payment method. Depending on your bank or payment provider, funds generally take an additional 3 to 10 business days to appear in your account.
Exclusions: We strictly process refunds back to the original payment source (no cash or unsolicited gift card substitutions unless mutually agreed upon).
- Order Cancellations & Shipping Costs
Cancellations: If your order hasn’t shipped yet, contact customer service immediately to cancel and receive a prompt full refund. If it has already shipped, you’ll need to follow our standard return process once it arrives.
Shipping Fees: If a return is due to our error (quality defect, wrong item, or transit damage), we will work with you to cover or resolve the relevant shipping costs. For returns due to personal preference, shipping responsibility will be evaluated on a case-by-case basis and communicated by customer service.
🏢 Company & Contact Information
For any after-sales assistance, returns, or questions regarding your order, please reach out to our team:
Email: wu19108504191@yeah.net
Company Name: Beijing Xiangsu Yuedong Technology Co., Ltd.
Office Address: Room 203-1137, 2nd Floor, Building 9, Courtyard 6, Niwa North Road, Fengtai District, Beijing
Thank you for shopping with AttireAtelier.com! We appreciate your trust and are dedicated to providing you with reliable support.